Return policy

Oblatte Returns & Refunds Policy

At Oblatte, every garment is designed with meticulous attention to detail, quality craftsmanship, and timeless elegance. We want you to feel entirely confident with your purchase — but if something isn’t perfect, we’re here to ensure your experience remains seamless, refined, and stress-free.

Returns

You may return any item within 7 days of delivery for a full return or exchange. No complicated processes, no hassle — because your peace of mind matters to us. Items must remain in unworn, unwashed, and original condition with all tags and packaging intact. This ensures that every piece maintains its premium quality and presentation for all clients.

We gladly accept returns for reasons such as:

  • The size didn’t fit as expected.
  • You received the wrong item or color.
  • The product arrived later than expected and is no longer required.
  • You changed your mind — because luxury should offer freedom of choice.

All returns are complimentary. No hidden fees, no deductions — because we believe in effortless, honest service.

Exchanges

If you wish to exchange an item (perhaps for a different size, color, or an entirely new style), simply contact us within the 7-day window. Our team will reserve your preferred replacement to ensure availability before you return your original item.

Refunds

Once we receive and inspect your return, refunds are processed within 5–7 working days. You will be notified via email the moment your refund is initiated. Refunds are made via your original payment method for full transparency and security.

How to Initiate a Return or Exchange

Contact our Client Care team via support@oblatte.store or simply send us a message through our website’s contact form. Kindly include your order number and reason for return — our team will guide you through the simple process.

Final Notes

We stand by every Oblatte creation. If your product arrives damaged or defective, please notify us immediately — such cases are always prioritized for exchange or full refund at no cost to you.

Your satisfaction is our craft. Luxury is not only in what you wear, but also in how you're cared for.